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Customer Service
Like our products, Farmhouse Wares believes your shopping experience should be clean, simple and comfortable. We are committed to protecting your privacy and security, as well as bringing you quality services every step of the way. We’re proud of our products, and we hope you enjoy them too. Please feel free to contact us toll free at 866-567-7958 Monday through Friday from 9:00 AM  to 5:00 PM Eastern Standard Time.

Testimonials
I just wanted to send a note to let you know how much I appreciate your online store. I do a lot of buying online and what I’m discovering is that more and more places don’t have great customer service, but you do. I’m encountering more issues where sites are set up to advertise items that they don’t actually have, and that you have to wait up to 30 days to receive. I am a repeat customer of your store and I have never had a bad experience. In this day and age where it seems nobody seems to be accountable I find your business to be a breath of fresh air. I love the story you have on your “About Us” page on your site. With the Internet becoming more lawless every day I felt it was important to let you know that someone out here still appreciates integrity. I wish you continued blessings and success with Farmhouse Wares.--Jill ( a happy, repeat customer)

I appreciate the high quality of your products, and want you to know that I will never hesitate to recommend your site or items to my friends and family. Too often, when ordering items online, it's kind of a crap shoot; you never know what you're really going to get, or when it might arrive... And yet, everything I've ever ordered from Farmhouse Wares has been awesome, shipping is always super-quick, no complaints or issues whatsoever. Keep up the good work!!!--Kim

Thank you for such wonderful customer service, rare these days.I just placed and received my first order with Farmhouse Wares!--Alesha

Wow am I impressed. Super fast processing and delivery. I purchased the Vintage Style Scale Clock. The finish is so amazing. The distressing is superb. It's a wonderful addition to our kitchen in our old farmhouse. Thank you for such a wonderful product. I've been searching for one for some time but never found one that I truly loved.--Sherry

Thank you so much for taking care of me so well. I am an executive chef in southern california and have already told a few people about my amazing experience with your company and have pointed them your way for holiday shopping! Again thank you and keep up the good work!--Nick

Your service is outstanding. The quality is great, and I have added you as a favorite seller.--Susan

I recently found your website and was delighted. An order was placed and arrived very quickly. Just a short note to say thanks - not only for great products - but for the service. I will definitely be checking your site often and hope to order again soon.--Sandie

I just received my first order from Farmhouse Wares. Your level of service, quality of product and speed of delivery was very impressive. I wouldn't hesitate to order from your company again and recommend you to my friends. --Nila

I am really pleased with the customer service you provided, and will definitely order from your company again! -- Liz

Payment Methods
We currently accept Visa, MasterCard American Express, Discover and PayPal

Sales Tax
Sales tax is only charged to items shipped to a Massachusetts address.

Damages or defects
It’s important to note that many of our items are hand-crafted, one-of-a-kind pieces, so colors or finishes may vary. If your order is delivered damaged, defective, incorrect or incomplete, please notify us within 3 days from the date of receipt. This will ensure complete replacement of the damaged, defective, incorrect or missing items at no additional cost to you, or you may choose to receive a full credit or refund of the total purchase price. A picture of your damage or defect may be required. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.

Returns
Farmhouse Wares does its best to ensure your products arrive safely and correctly.
If you are not satisfied for any reason, we will gladly offer you a merchandise refund. Just send new and unused returns within 30 days after receiving your purchase. Simply call 866-567-7958 or email for your authorization and further instructions. Please note: returns will not be accepted without return authorization. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer with the exception of damages or errors on our part. Sale items, special orders, or previously used items are non-refundable.

Gifts
We are happy to include a gift card with your order at no additional charge. Just enter your message during the checkout process after you've entered shipping and billing information. Click here for more information.

Gift Certificates are also available in increments of $25. Go to our Gift Certificate section via the left hand navigation bar for more details.

Privacy and Security
Farmhouse Wares makes ordering online safe and secure. We protect your information by using SSL Secure Certificate to encrypt all your personal data. Encryption safeguards your data from hackers while it is in transit to and from this site.

Collection of Information and Use
We collect personal data, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and to help us assist in order processing.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
We provide information to outside companies that assist us in our efforts to keep you informed. For example, we may work with an outside company to manage a database of customer information for mailings and other promotional campaigns. This information is not provided to these companies for their use.
We do not sell or rent your information to any outside companies for use in ways different from what is disclosed in this statement.
Farmhouse Wares LLC reserves the right to make changes to any policy. Policy changes will be posted.

Shipping
Items generally ship within 24-48 business hours from when your order is received.
Orders ship via FedEx Ground or USPS (We regret we cannot ship to PO Boxes or international addresses.)
See our shipping page for details on costs and options.(Note: We use eco-friendly biodegradable starch packing peanuts whenever possible.)

Delivery Surcharges
Some larger items may cost more to ship. When this is the case, you will see the surcharge listed by the item price. The surcharge is in addition to the regular delivery charges listed above.

International Shipments
We regret we cannot currently process international orders. We apologize for any inconvenience.

Tracking a Package
Once an order has been shipped, the date of shipment and a UPS tracking number with a link to the UPS website will be emailed and listed in your account information. Click on the tracking number link to view the tracking details for your package.